Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help. Our return policy is designed to be straightforward and transparent to ensure a smooth experience for our customers.
1. Return Window
You have 30 days from the date you receive your item to request a return or an exchange. Requests made after this 30-day window will unfortunately not be eligible for a refund or exchange.
2. Accepted Product Condition
We accept returns for products in the following conditions:
- New: Items that are unopened, unused, and in their original packaging.
- Slightly Used: Items that have been opened or lightly tested but remain in excellent, functional condition.
- Defective: Any item that arrives damaged or fails to function as intended due to a manufacturing error.
3. Exchanges
We happily accept exchanges. If you would like to swap your item for a different version or a different product altogether, please follow the return process outlined below and specify your preferred replacement.
4. How to Initiate a Return
All returns must be conducted by mail. To start the process:
- Email us at info@theguillotine.com to notify us of your return/exchange request.
- Securely package the item to prevent damage during transit.
- Mail the package to our designated return address (provided upon contact).
5. Return Shipping & Fees
- Shipping Labels: The customer is responsible for organizing the shipment and covering the actual cost of return shipping.
- Restocking Fees: We do not charge any restocking fees. You will receive the full value of your original purchase price (minus any original shipping costs, if applicable).
6. Refund Processing Time
Once we receive and inspect your returned item, we will notify you of the status of your refund.
- Processing: Approved refunds are processed within 10 business days.
- Credit: The refund will be applied to your original method of payment. Please note that your bank or credit card company may require additional time to post the transaction to your account.
Note: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Questions? Email us at info@theguillotine.com.